ADSL RAM… the­o­ry and real­i­ty do not match

I am now wait­ing since Decem­ber that my ADSL line is switched to the rate adap­tive mode (RAM). The­o­ret­i­cal­ly it is pos­si­ble. Unfor­tu­nate­ly the real­i­ty does not agree to this (yet).

Luck­i­ly I am not a nor­mal cus­tomer, I know a tech­ni­cian which works for my ISP. He could switch the line with­out prob­lems, but the next update of the sys­tem (which hap­pens from time to time) would can­cel this again, as each update “resets” the sta­tus to what is record­ed in the DB. The prob­lem is, that he can not switch my line to RAM in the DB (actu­al­ly it is not him, he is a net­work tech­ni­cian not one of the sales peo­ple with access to the DB-inter­face). I am not the only cus­tomer where this is not pos­si­ble. So far they where not able to see a pat­tern.

Cur­rent­ly there are two col­leagues of him, a friend of him and me which he has as good exam­ples where it does not work (there are more, but those are “just” reg­u­lar cus­tomers). We are now his toys, he wants to find out how to con­vince the sys­tem to switch to RAM in those cas­es. This needs a while, as parts of this need to go the offi­cial way until he sees if it works or not.

I am very hap­py that I am not just a nor­mal cus­tomer. This way it is much more trans­par­ent for me.

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