Good En­er­max sup­port in Ger­many

The power sup­ply of my server at home failed at the end of last month. As I was busy with renov­a­tion at home, it took me a while to check if it is really the PSU or some­thing else. When I was sure about the failed piece, I have sent the PSU to the RMA ad­dress the En­er­max sup­port gave me (the PSU has a 5 year war­ranty, and I have it since one year). Due to hol­i­days it took a while to get the re­paired unit back, but I want to say thank you to the En­er­max sup­port:

  • Thank you for hand writ­ten re­sponses, I did not get ob­vi­ous auto­matic re­sponses or canned re­sponses (well, maybe they did some copy&paste for the RMA ad­dress and such, but each mail had at least a part which was not com­ing from copy&paste).
  • Thank you for get­ting back to me within a reas­on­able time.
  • Thank you for po­litely an­swer­ing all my sup­port re­quests.
  • Thank you for be­ing hon­est in your com­mu­nic­a­tion (slow hand­ling of the re­pair due to people be­ing in hol­i­day, not be­cause of miss­ing pieces from sup­pli­ers or other ex­cuses out­side En­er­max).

This is how the sup­port shall be, un­for­tu­nately this is not al­ways the case, but at least here it was. Thank you!

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