The power supply of my server at home failed at the end of last month. As I was busy with renovation at home, it took me a while to check if it is really the PSU or something else. When I was sure about the failed piece, I have sent the PSU to the RMA address the Enermax support gave me (the PSU has a 5 year warranty, and I have it since one year). Due to holidays it took a while to get the repaired unit back, but I want to say thank you to the Enermax support:
- Thank you for hand written responses, I did not get obvious automatic responses or canned responses (well, maybe they did some copy&paste for the RMA address and such, but each mail had at least a part which was not coming from copy&paste).
- Thank you for getting back to me within a reasonable time.
- Thank you for politely answering all my support requests.
- Thank you for being honest in your communication (slow handling of the repair due to people being in holiday, not because of missing pieces from suppliers or other excuses outside Enermax).
This is how the support shall be, unfortunately this is not always the case, but at least here it was. Thank you!
Tags: amp, automatic responses, canned responses, enermax, mail, missing pieces, power supply, psu, renovation, support requests —